bryan lamontagne
Bryan is a fluently bilingual educator, certified facilitator, trainer, manager and occasional consultant, specializing in Automotive. With over 30 years' of retail, corporate, and free-lancing experience, Bryan’s perception-based approach is driven by his passion for Customer Experience in all its forms. This customer focus - combined with an extraordinary ability to ‘read’ people and to quickly distill complex information down to usable form – creates the ideal conditions for success. Bryan’s background in learning and development, sales, after-sales service, and operations creates the perfect blend of process and soft-skills.
Corporately, in automotive, Bryan served as the head of Retailer Training and Development for Volvo Cars of Canada Ltd., consulted with BMW Canada Inc. as a Retailer Performance Management Coach, was a Consumer Experience Manager with Ford of Canada Ltd. and - most recently - as the Manager of Brand Value Delivery for Mazda Canada Inc. Bryan's corporate experience is rounded out with time as a Learning Consultant at TELUS, and Leadership Development Consultant at McDonalds Canada Inc.
As a facilitator or consultant, Bryan has successfully completed projects for multiple automotive brands, including Acura, BMW, Ford, Honda, Hyundai, Kia, Mazda, MINI, Mitsubishi and Volvo, as well non-automotive brands such as CIBC, Banque National and Scotia Bank.
Bryan’s delivery style – authentic, upbeat and fun – always results in positive feedback from participants. He is know for connecting with audiences and participants with a story-telling approach, creating connections and lasting impressions.
Bryan currently resides in Montreal, where he grew up, and where he earned an Honours degree in Business from Concordia University. Still recovering from years of herding cats in the form of his 3 children, Bryan enjoys the outdoors, scratching random dogs’ ears, eating good food and drinking micro-brewed beer. As a former 4-time Ironman triathlon finisher, Bryan still stays in shape by lifting, running, and biking… now just without the obsession.
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