I am a fluently bilingual (English/French) automotive educator, certified facilitator and consultant with a passion for Customer Experience in all its forms. Combining over 25 years of retail, corporate and consulting experience, my perception-based approach and extraordinary ability to ‘read’ people and quickly distill complex information down to usable form create the ideal conditions for success. My background of service, sales, and operations provides the perfect blend of process and soft-skills.
Corporately, prior to venturing off on my own, I served as head of Retailer Training and Development for Volvo Cars of CanadaLtd. and consulted with BMW Canada Inc. as a Retailer Performance Management Coach. Most recently, as Consumer Experience Manager, I was foundational in the design and roll-out of Ford of Canada Ltd.’s Consumer Experience Movement – a full-scale, people-first, consumer engagement program. As a facilitator, I have successfully delivered product, process and soft skills projects for multiple clients including: Acura, BMW, Ford, Honda, Hyundai, Kia, Mazda, Mini, Mitsubishi and Volvo. Most recently, I have joined the faculty of the Automotive Business School of Canada. My delivery style – authentic, upbeat and fun – always results in positive feedback from participants.
I currently reside in Montreal, where I grew up and where I earned an Honours degree in Business from Concordia University. When not herding cats in the form of my 3 children, I enjoys the outdoors, scratching random dogs’ ears, eating good food and drinking good beer. A recovering 4-time Ironman triathlon finisher, I still stay in shape by running, biking and swimming, just currently without the obsession.