bryan lamontagne - thoughts and engagement

Hey! My name is Bryan. I'm a Thinker of Thoughts. Laugher of Laughs. Teller of Stories. I'm a bit counter-cultural, with a passion for Customer Experience in all its forms and an absolute allergy to 'that's the way it's always been done.' With over 30 years' experience, I kinda feel like I'm getting the hang of this, and I'd like to start sharing my musings with others...

WHY A SANDWICH, BRYAN?

Because, delicious. Bacon. Lettuce. Tomato. Egg.

It's a metaphor. It's also a cool play on the initials of my name.

Picasso may have said: "Learn the rules like a Boss, so you can break them like an Artist." I don't know. But if he did, he was right. The best dishes start with a recipe, a process to follow. Only once learned well can we become creative, adapting to individual tastes and preferences. A dash of this and a splash of that...

And that's the metaphor. Establish processes. Implement them, teach them to your people. Then, empower them to both improvise and improve, without ever forgetting the fundamentals...

Want to know more? Let's talk... Or just check out the recipe...it's a good sandwich. Enjoy!

ENGAGEMENT

ENGAGEMENT [en-geyj'-muh-nt]

the act of engaging; the state of being engaged…

People don’t buy what you sell, they buy what you believe.

And they don't necessarily believe what you say or what you know, but how you make them feel.

That's engagement. Because nobody cares how much you know, until they know how much you care.

Cliche? Perhaps. But in today’s competitive environment, you need an engaged and engaging team, motivated to contribute each and every day.